30 days to change your mind
You can return your pillow within 30 days of delivery for a full refund of the purchase price.
Sleep on it first
The pillow arrives compressed and needs 24 hours out of the box to return to its full height. Please give it that time, and then a few nights, before deciding. A contoured pillow feels different from a soft one for the first two or three nights — that is the adjustment, not a fault.
Condition
We accept returns on pillows that have been slept on. We ask that the pillow is clean, free of stains and odours, and returned with its cover. We cannot accept items that have been damaged or soiled.
Who pays return shipping
- Changed your mind, wrong choice, did not suit you: you cover the return shipping.
- Faulty, damaged in transit, or the wrong item arrived: we cover it. Email us a photo and we will send a prepaid label — you will not be out of pocket.
How to start a return
Email info@noctapillow.com with your order number and the reason. We will reply within one business day with the return address and instructions. Please do not send anything back before contacting us, or we may not be able to trace your parcel.
Refunds
Once the return arrives at our warehouse we inspect it and issue the refund within 3–5 business days to your original payment method. Your bank may take a few more days to show it. Original shipping costs are not refunded on change-of-mind returns.
Damaged on arrival
Email us within 7 days of delivery with photos of the item and the packaging. We will replace it or refund you in full, your choice.
Cancellations
If you need to cancel, email us as soon as possible. We can usually stop an order before it leaves the warehouse. Once it has shipped, it falls under the return process above.